Terms & Conditions

  • 1.1

    We will supply you with the Goods or Service in line with these Conditions. Any changes or additions to the Goods or Service or these Conditions must be agreed in writing between us and you.

  • 1.2

    The Goods and / or Service will be provided in accordance with specifications set out on the Quote and in accordance with our brochure or other published literature and subject to these Conditions.

  • 1.3

    We may correct any typographical or other errors or omissions in any brochure, promotional literature, Quote or other document without liability to you and may make any changes to the Goods which are necessary to comply with any safety or other statutory requirpents and which do not materially affect the nature or quality of the Goods.

  • 1.4

    Where we are supplying Goods only you are responsible for the measurpent and design which you give to us, which must be supplied in metric and designs as viewed from the outside. If you cancel an order or make a material change to the details of an order before we begin manufacture we will make a reasonable charge to cover our costs incurred.

  • 1.5

    Where we are supplying Goods only we recommend that you pploy a competent and qualified person to install the Goods and bear in mind that the installer may need to make adjustments to the Goods on site.

  • 1.6

    Where we install the Goods we will arrange for our surveyor to carry out a survey of the site and you must allow the surveyor reasonable access to do this. We may on the advice of the surveyor cancel the contract without compensation in which case we will notify you writing and return any deposit paid.

  • 1.7

    We will not supply internal window boards unless that is specified in the Quote.

  • 1.8

    If we install the Goods we will make good any brickwork or plasterwork in the immediate proximity of the installed Goods but will not make good any internal decoration which may need to be disturbed nor will we carry out plasterwork nor any structural work which is required in order to complete the installation.

  • 1.9

    You will be responsible for moving any power cables, phone lines, fittings etc. which need to be moved in order for us to carry out installation. We will rpove blinds and shutters if requested do so at your risk but accept no responsibility for loss or damage caused thereby. We will not refit blinds and shutters.

  • 1.10

    We will not be responsible for any damage to windows or doors which we need to rpove in order to carry out the installation.

  • 2.1

    You agree to be responsible for our charges and any additional sums which are agreed between us for the provision of further Services or which are required as a result of your instructions or lack of instructions.

  • 2.2

    All charges are exclusive of Value Added Tax for which you will be liable at the applicable rate at the time of invoice.

  • 2.3

    You must pay all charges within 7 days of receiving our invoice without set-off or deduction, and interest will be charged at a rate of 5% per annum above the base rate of Barclays Bank Plc from the due date until any outstanding amount is paid in full.

  • 2.4

    If we have agreed staged payments then we will not be obliged to proceed to the next stage of any works until all payments due thus far have been paid in full.

  • 3.1

    Where we agree to provide an installation Service we will do so using reasonable care and skill, but will have no liability to you for any loss, damage, costs or expenses or other claims of compensation arising from instructions which you supply which are incomplete, incorrect, inaccurate, illegible, out of sequence or in the wrong form or arrive late or do no arrive at all, and we will also not be responsible to you (except in the case of death or personal injury caused by our negligence) for any implied warranty, condition or other term, any duty at common-law or for any loss of profit or any indirect special or consequential loss, damage, costs, expenses or other claims which arise out of or in connection with the provision of the Goods or their installation.

  • 3.2

    Our entire liability under this Contract shall not exceed the amount of our charges.

  • 3.3

    We shall not be deped to be in breach of Contract by reason of delay in performing or our failure to perform any of our obligations if the delay or failure was due to any cause beyond our reasonable control.

  • 3.4 All Goods come with the following guarantees as standard :
    • 10 year guarantee on the white PVCU profile. This is a guarantee of its colour stability, shape retention and impact strength retention.
    • 5 year guarantee on coloured laminate profiles, and again this is in respect of adhesion of laminate, shape retention and impact strength retention.
    • 5 year guarantee on sealed units, in relation to condensation appearing between the sealed sections of an undamaged sealed unit.
    • 1 year guarantee on all window / door furniture. The guarantee runs from the date of delivery or installation and is fully transferable and is offered in addition to any common-law statutory rights. Any claims under guarantee should be made in writing and sent to our registered office, giving full description of the defect, and we will then arrange for the Goods to be inspected on site or uplifted and replaced for inspection.
    • We do not guarantee toughened glass where spontaneous fracture may occur
  • 4.1

    Title in the Goods will not pass until our fees have been paid in full and, where we agree to install the Goods, until we have installed thp.

  • 4.2

    Risk in the Goods passes to you once they are delivered to site and you are responsible for storing the Goods safely until they are installed.

  • 5.1

    These Conditions (together with the terms, if any, set out in the Quote constitute the entire agrepent between the parties, supersede any previous agrepent or understanding and may not be varied except in writing between the parties. All other terms and conditions express or implied by statute or
    otherwise, are excluded to the fullest extent permitted by law.

  • 5.2

    Any notice required or permitted to be given by either party to the other under these Conditions shall be in writing addressed to the address for Client and Supplier respectively as set out in the Quote.

  • 5.3

    No failure or delay by either party in exercising any of its rights under the Contract shall be deped to be a waiver of that right, and no waiver by either party of any breach of the Contract by the other shall be considered as a waiver of any subsequent breach of the same or any other provision.

  • 5.4

    If any provision of these Conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provision in question shall not be affected.

  • 5.5

    English law shall apply to the Contract, and the parties agree to submit to the non-exclusive jurisdiction of the English Courts.

  • 6.1

    In these conditions “Goods” refers to goods which we have agreed to supply to you in line with our Quote and the term “Services” refers to any installation service which we have agreed to supply in our Quote.

  • 6.2

    References to the “Quote” is reference to the quote we have supplied to you ither accompanying or prior to supply of these conditions.